Terms & Conditions

• We will reply by email to confirm any online requested bookings. Until you receive our written reply, the booking cannot be confirmed.
• VAT Tax is not included in the unit rate, and is itemised separately on the Quote.
• 50% deposit or full payment is required with each verified and confirmed booking.
• The deposit is non-refundable.
• The website currently does not have the Payment Gateway activated with the Reservation system, therefore your booking will be sent by email. Please wait til you receive communication reply from Mathilda at stay@peterosplace.com, to confirm the amount to pay, and you will receive instructions on making the payment.
• Cleaning fees will be charged at $60 per week extra cost, and are provided once per week.
• Travel arrangements are the client’s own responsibility. However we meet clients by arrangement at the airport to pick up and deliver to the accommodations.
• Transfers to and from the Airport are charged at $20 per person
• Prices detailed on our websites are correct at the time of publishing.
• Petero’s Place accepts no responsibility for any inaccuracy or misdescription of activities and tours described in the website.
• Petero’s Place does not accept responsibility for any change in prices or variation of services as shown, and all services and prices are subject to change without notice.
• Petero’s Place does not accept liability in contract or in tort (actionable wrong) for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by force majeure or other events which are beyond our control, or which are not preventable by reasonable diligence on our part including, but not limited to war, civil disturbance, fire, floods, unusually severe weather, acts of God, acts of Government or of any other authorities, accidents to or failure of machinery or equipment or industrial action.
• It is essential that you check with us, for any changes or variations to the information shown on our website. This will allow us to advise you, of any such changes that we are aware of either before you book your holiday, or prior to your departure.

Terms and Conditions of Booking

Quotes, Rates and Price Variations:  Once your booking has been confirmed and payment received, any new specials released cannot be applied to existing bookings. Prior to full and final payment being received, we reserve the right to vary prices and rates in the event of changes in exchange rates or price rises made by wholesalers or other suppliers. If the cost of any service increases due to exchange rate fluctuations, price increases, tax changes or any other reason, you are required to pay the increase when notified by us or you may cancel the booking. We are not liable in any way if any increase occurs due to exchange rate fluctuations, taxes or supplier notifications. Rates quoted are appropriate to the particular product at the time of quoting and these rates may change prior to the travel date. All prices are subject to availability and can be withdrawn or varied without notice.

Bookings – Deposits & Final Payments: Bookings require a payment of 50% non-refundable deposit at the time of confirmation with the balance owing payable prior to travel (the “due date”), or upon arrival if you have pre-arranged it with Mathilda. Prior to the due date, please contact Mathilda to arrange the balance owing to be paid. Final Payments paid using Credit Card will be subject to Merchant Fees.  You will be notified at time of booking. We will email you a final payment reminder. Booking confirmations cannot be issued until final payment is received. If you fail to pay by the due date we reserve the right to automatically charge the credit card provided to complete the final payment. Any booking not paid in full by the due date is subject to automatic cancellation without further notification. Any deposit paid will be forfeited or, at your request, it may be used as a payment towards an alternative booking. We highly recommend you purchase travel insurance.

Bookings made less than 45 days prior to travel: Bookings made within 45 days of travel are payable in full by credit card.

Airline Bookings:  Airlines bookings are to be the client’s responsibility

Credit Card: Payments using Credit Card will attract a Card Merchant Fee of 1.37%. Credit Card Merchant Fees are non-refundable as they are a service charge from the provider.

Merchant Fees: These are fees charged by Credit Card Companies to process payments.

Direct Deposit: There are no card fees associated with this form of payment. Direct Deposits must be made 48 hours prior to the due date to ensure funds are received in time.

Payment Processing Terms & Conditions: By providing your credit card details and accepting our Terms & Conditions, you authorise Peteros Place to arrange for funds to be debited from your nominated credit card, in accordance with the terms & conditions of the Direct Debit Request Service Agreement (DDRSA) as amended from time to time.

Your bank or credit card provider may apply currency conversion fees. Credit Cards are required to secure bookings if you are travelling within 14 days.

Standard Cancellation Policy:

• All Bookings cancelled are 50% non-refundable.

Cancellations and requests for refunds must be in writing and should be addressed to – stay@peterosplace.com.

Reporting of Incidents: Any abnormal incidents including injuries, service problems, cancellation of a service or dissatisfaction must be reported to Mathilda during the event to allow us an opportunity to rectify the situation or provide assistance.

General

Validity of Rates: Prices are valid for the dates indicated.

Currency: All rates are quoted in New Zealand Dollars

Children’s Rates:  We do not cater for children at our bungalows.

Payment Options: Peteros Place accepts Credit Card, Direct Deposit as forms of payment. Please visit our payment options page for more details.

Travel Insurance: It is extremely important that you take out Travel Insurance. It is ESSENTIAL that this insurance covers you for involuntary cancellation of your holiday including airfare(s). .

Accommodation: Accommodation is as specified in the accommodation section of our web sites. All costs are shown in NZ dollars. We reserve the right to offer alternative accommodation of a similar standard in the case overbooking or for any reason beyond our control. All rates are subject to change without notice. Not all properties provide instant availability and in these cases Peteros Place checks availability once we receive the booking request.

Check In / Check Out Times:  Generally your accommodation check in is 2pm and check out 10am. Please note that most properties will require a credit card authorisation on check-in and may need to see photo identification. In the instance that you don’t have a credit card usually a cash bond will be required.

Accommodation Ratings: Are based on our own inspections and AirBnB gives us a rating of 4.8 out of 5.

All maps, photographs, illustrations and computer-based graphics are included for general purposes only and are not always indicative of the subject matter. Bungalow studio room photographs (graphics) may not be specific to the actual room occupied. Maps are not to scale.

Quotations: All quotations are subject to availability of services quoted and are not guaranteed until the booking is confirmed and deposit received. Quotes are valid for 48 hours from issue date.

Prices DO NOT Include: Any costs incurred en route to and from the destination, meals (unless specified), alcoholic beverages, telephone calls, items of a personal nature, and personal services not specified as being included in costs on our web pages. There is a charge for pick up and collection – transfer to and from the Airport at $20 per person, and cleaning at the rate of $60 per week.